How to apply for a refund:
- If you placed your order online, please reply directly to the “order confirmation email” to inform us that you would like to request a refund.
- If you purchased through manual channels (such as LINE or email), please contact us through the same channel to arrange the refund.
Refund time and method:
| Ticket type | Refund time (working days) | Refund method |
| Passes, general point-to-point tickets, etc. | About 14 working days | Original payment method (credit card / Line Pay) |
| Voucher-type tickets or special cases | About 60 working days | Original payment method (credit card / Line Pay) |
! Reminder: Working days do not include weekends or public holidays.
Refund fee details:
- A refund handling fee of NT$400 will be charged per ticket.
- Some tickets may also be subject to additional supplier penalties. The amount varies by ticket type. Please review the refund rules carefully before purchase to avoid unnecessary losses.
