| If your phone is broken, since most tickets are electronic, as long as you can log in to your email, you can re-download the ticket files for use.

| If your phone is lost or stolen

• Report to the local police as soon as possible and obtain a police report.
• If your phone contains important data or electronic tickets, it is recommended to log in to your email or ticket app on another device to reset your password or log out of the old device to secure your account.

It is recommended to back up your tickets to email or cloud storage before departure so you can respond quickly in case of unexpected situations and avoid disruption to your trip.

! If you are using a Eurail Pass:

• Each pass can be transferred to a new device once.
• On the new phone, re-enter your pass number to transfer the pass. For detailed steps, please refer to the usage guide provided after purchase.